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We hope that you have a good experience with The Scenter, however sometimes things may go wrong. If there is a problem with your order contact us first, as we may be able to solve the issue quickly. 
 
If you have changed your mind you may return new and unopened products within thirty days of delivery for a full refund of the cost of the goods only. Returned products must be appropriately packaged to avoid damage as we can only refund items that are in a saleable condition. We would advise you get proof of postage just in case your parcel goes astray. The refund will be issued when we have received the returned items. If you are returning the whole order, you will also be refunded the original postage at standard rates. 
 
Defective or wrongly delivered goods will be fully refunded, including the original and return postage costs. This is only as long as the fault is not due to misuse, use against the manufacturer's recommendations or through reasonable wear and tear. 
Return to Us 
When returning items please include a message saying what the order number was, as this will make it quicker to process. 
 
The return address is as follows:- 
 
The Scenter 
Unit 86 Trent Business Centre 
Canal Street, Long Eaton 
Derbyshire, NG10 4HN 
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